Again, I had to tell my story and quite disappointed that I had to. UPDATE- Upon check out, I was asked how everything was. Mexican Mocha was good!īUFFET was definitely worth it if you love crab legs and dessert, and open bar. That robe was really gross!ĬOFFEE - they serve Peet's Coffee by the little coffee/snack bar. Sans the smoke that you could smell in the lobby, this is a nice hotel but I wish they'd train their housekeeping to pay more attention to detail and cleanliness. I returned to my room and it looks clean but I now inspect every towel I use and even the pillows and sheets. He said he's going to report it to a manager so we'll see if the manager will do something about it. I don't know and I just thanked him and told him that I'd rather say something before leaving, because if I post a review, management may ask why I didn't. I only reported it to Nathan (again, coincidentally) late in the afternoon as I returned and he apologized and informed me to let me know if there's anything he could do. I didn't complain the next morning since I am afraid of retaliation if I report it. 2nd night, as I didn't get housekeeping when I left in the morning, I got out of the shower and wrapped the robe only to discover it was USED when I glanced down to tie the belt! There's makeup by the chest area! GROSS and made me doubt the cleanliness of housekeeping Didn't bother me much since there are other towels to use hanging towel by the shower door on 1st night has hair on it. I would've given 4 stars BUT upon getting to my room Nathan at the front desk informed me that the pool is closed for a whole week, apologized for the inconvenience and added a $20 free play credit on my player's card. Upon check-in, I asked about the pool as I packed my swimsuit. On my 3rd & last night as I'm writing my review. Hilton Grand Vacations Club on the Las Vegas Strip.The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.Hotels near Southern California Seminary.Hotels near (SAN) San Diego Intl Airport.Hotels near Native Dreams Day Spa & Full Service Salon.

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